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Contact

If you have a question our Investor Support Team will be happy to help. You can ring them free on 0808 145 2500, use the form below or email investorsupport@www.marlboroughfunds.com

All of our funds are either unit trusts or open ended investment companies (OEICs) and qualify to be held in a stocks and shares ISA, either through Marlborough directly or via another authorised ISA manager.

Contact Form

You can use the form below to send a general query and we will get back to you.





Marlborough Group Offices

Head Office: Bolton

Marlborough House,
59 Chorley New Road,
Bolton,
BL1 4QP Map
Main switchboard: 0808 145 2500 (Freephone)
or +44 1204 380060 from outside the UK
Dealing: 0808 145 2501 (Freephone)
Investor Support: 0808 145 2500 (Freephone)
Dealing fax: 01204 533045
General enquiries: enquiries@www.marlboroughfunds.com

London

2 Meard Street,
London,
W1F 0EE Map
Email: enquiries@www.marlboroughfunds.com

 

 

 

Lichfield

PO Box 1852,
Croxall,
Lichfield,
WS13 8XU
Main switchboard: 01283 791600
General enquiries: enquiries@www.marlboroughfunds.com

Guernsey

Marlborough International Management Limited,
Town Mills South,
La Rue du Pre,
St Peter Port,
Guernsey, Channel Islands
GY1 3HZ Map
Main switchboard 44 (0)1204 589336

Complaints

 

We always strive to deliver customer service to a high standard, but sometimes things go wrong. We take all complaints seriously and do our best to resolve them fairly and as quickly as we can.

How to complain

 

You can write to Marlborough Fund Managers Limited Marlborough House 59 Chorley New Road Bolton, BL1 4QP

You can call: 0808 145 2500 or +44 1204 380060 from outside the UK

You can email: investorsupport@www.marlboroughfunds.com

Please provide your personal details and account number. We also need to know what’s gone wrong and what you want us to do to put it right.

If you’re not happy with our final decision

 

If you feel we’ve not considered all your issues or you can provide further information, please let us know and we’ll be happy to review the matter further.

If you’re not happy with the outcome, you can ask the Financial Ombudsman Service to carry out a review of your complaint. In any event, you have the right to ask them to review your complaint if we’ve been unable to resolve it within 8 weeks. The service is free and impartial and can help with most complaints if you’re a:

• Consumer
• Business with fewer than 10 people and an annual turnover of less than € 2 million.
• Charity with an annual income of less than £1 million.
• Trustee of a trust with a net asset value of less than £1 million.

You can write to the Financial Ombudsman Service Exchange Tower London, E14 9SR

You can call: 0800 023 4567 or +44 207964 1000 from outside the UK.

Their website is found at financial-ombudsman.org

To view our Complaints Procedure in full click here